OneCall: Return to Depot Service
Streamline hardware support and minimize operational disruption with the OneCall Return to Depot Service. Clients are directed to ship or deliver their failed unit to the nearest authorized TSC service center. Following professional diagnosis and repair, a fully operational replacement unit will be efficiently returned to your designated location.
OneCall: Return Device to Depot Extended Warranty
- Parts and labor2
- Repair of non-functioning equipment based on plan selected2
- Cleaning and adjustment
- Complete preventative maintenance
- Return shipping at no cost
- Turnaround of 7~10 business days after date of receipt
- Engineering updates are automatically applied
OneCall Return Parts to Depot3
(Latin America Certified Partners only)
Integrating the Return Parts to Depot service at the point of purchase effectively safeguards your printer investment. This service offers two tiers—the Non-comprehensive and Comprehensive Parts Warranty—allowing selection of optimal parts coverage. The service also includes essential technical support and diagnosis via phone or email for initial issue resolution.
1 Service availability & office hour depends on the region and location.
2 For detail terms and conditions, please refer to “Warranty Coverage” table in the brochure.
3 Does not apply to third-party service providers not authorized by TSC.
Technical Support Download Brochure
Time of Purchase Service Options Renewal and Post Purchase Service Options