Service Programs
Global Service Program with a Local Touch
Keep Your Operation Running at Peak Performance without Breaking Your Budget
TSC Printronix Auto ID’s Global Service Program enables users to protect their investments and ensures barcode printers are always in working condition. In this program three types of service are provided: On-Site Service, Return Printers to Depot and Return Parts to Depot. The Service Program is an extension, or enhancement, of the original factory warranty. With the same coverage, you can choose to extend the service based on the standard factory warranty with different time frame to protect your printers for more years. To have a top-to-bottom, inside-out preventative care of your investments, Comprehensive Warranty is the best choice.
One Program, Flexible Options
Our Global Service Program provides a set of pre-determined, fixed cost services and support throughout the years to keep printer in proper working condition by planning and budgeting all the service needs. We offer a full line-up contract duration of up to five years to enhance the protection. We recommend to choose and purchase the right service at the time the printer is purchased. This way, you can enjoy the selected service at value price.
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Service Offerings At-a-Glance
| Service Type | Factory Warranty | On-Site Service | Return Printers to Depot | Return Parts to Depot1 | |||
|---|---|---|---|---|---|---|---|
| Contract Type | Standard | Standard | Comprehensive2 | Standard | Comprehensive2 | Extended (from Standard) | Comprehensive |
| At Time of Purchase3 | -- | 1Y 2Y 3Y 4Y 5Y | 3Y 4Y 5Y | 3Y 4Y 5Y | 2Y 3Y 4Y 5Y | ||
| Turnaround Time4 | 10~12 Business Days | Next Business Day | 7~10 Business Days | ||||
| Technical Phone Support5 | Business Days | ||||||
| Return Shipping6 | Free | -- | Free | ||||
| All Parts and Labor | Excludes TPH, accessories, batteries | Excludes TPH, accessories, batteries | Excludes accessories, batteries | Excludes TPH, accessories, batteries | Excludes accessories, batteries | Excludes TPH, accessories, batteries7 | Excludes TPH, accessories, batteries7 |
| Recover Damage Affecting Normal Printer Function | -- | -- | V | -- | V | -- | V |
1 For certified partner only.
2 The Comprehensive Program availability may vary by region.
3 You can add any service within 30 days after the purchase of a printer from TSC Printronix Auto ID
4 Turnaround time is based upon the date of receipt. It may vary by region.
5 Technical phone support depends on the region and location.
6 Customers are responsible for shipping costs to our service centers or facilities.
7 Not including the labor of the assembly and disassembly.
Consult your local sales representative for pricing and service details before deciding on a service. After the consultation, simply inform your sales representative at the time of printer purchase, which is a hassle-free way to do things. As additional requests aren’t included in our Global Service Program, feel free to reach out to your local sales representative as well.
*Service availability depends on the region and location, please contact your local sales representative for more information.