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Today’s retailers confront rising customer expectations, escalating operational costs, and persistent supply chain disruptions. To stay competitive, businesses must embrace technology to streamline operations and improve efficiency.
Free trade and protectionist trade policies are fluctuating significantly, causing unprecedented disruption to interconnected and interdependent supply chains in the US.
Consumers have many choices today. To keep your advantage, you need loyal, happy customers. Increasing customer retention by just 5% can increase profits by 25-95%. These existing customers become brand advocates, spend more, and are 50% more likely to try new products1.